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Frequently Asked Questions (FAQ)
Everything you need to know about training, registrations, programs, and policies
at 5 Star Soccer Academy.
🌦Weather & Makeup Policy
⚽ Programs & Training
📅 Registration & Scheduling
- 01We prioritize the safety and wellbeing of our players while ensuring they have ample opportunities for practice and development. We will not cancel classes due to rain ✅🌧️ ✖️⛈️⚡ In the instance where lightning is forecasted, we will cancel and reschedule the class for a new day. 📣 Notifications regarding class cancellation will be communicated at least 5 hours via email prior to allow players and families time to adjust their schedules accordingly.
- 02Our Academy goal is to maintain a proper Coach-to-Player ratio and that each member receives the highest attention from our coaches. We understand there may be situations your child is unable to attend their scheduled class. If this occurs, please provide at least 5 hours written notice via email (5starsocceracademy@gmail.com). We can offer a make-up session on a day the academy selects. Make-up classes are subject to availability, are not guaranteed, and must be made up within 2 weeks of the missed class. Make-ups will not be granted outside this period and cannot be transferred to a new season. 🛑 Attendees may not show up to a practice unannounced and the academy reserves the right to ask the unannounced attendee to not participate in the class. ⚠️ There is a maximum of 2 make up classes per season with 8+ classes per child, so long as there is written notice. For seasons with 7 or less classes, there is a maximum of 1 make up class. ❌ We do not offer make up or refunds for previously missed classes. This policy helps us manage sessions effectively and continue to deliver high-quality coaching to all participants. Thank you for your understanding and cooperation.

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